Create documentation and FAQ so that your customers can self-serve and find help quick. Supports nested categories.
Respond to common customer questions and issues quickly. Create preset replies allowing you and your agents to stay consistent with your answers.
Need to collect additional information? Create custom fields to fine-tune the information you need from your customers.
Private Agent Notes
Agents can add private notes to tickets that can only be seen by other agents, not visible to the customer.
Customer Satisfaction Survey
Let your customers tell you how well your business and your agents doing. With the Customer Satisfaction module, your customers will automatically receive a simple feedback requests to rate your support.
Integrate uCare with your existing email address, allowing uCare to convert emails you receive into tickets, which allows you to respond to emails from the helpdesk, and retain your customer information.
Automatically assign tickets to certain agents, based on the ticket category or department.